Transfer to VietSupplier Co. is paused
We need one document from you before this payment can be released.
Transfer under review by our compliance team
We're verifying some details. There's nothing you need to do right now — we'll update you within 3 business days.
Amount
$48,200.00 USD
Why this is held
AI summaryThis is the first payment from your Singapore entity to VietSupplier Co.'s new bank account in Vietnam (BIDV, ending 3318). Our compliance team needs to verify the beneficiary owns this account before we can release funds. This is a standard check for cross-border supplier payments over $25,000.
AI translated this from compliance ruleset CTR-SG-VN-09.
Why this is held
Restricted detailThis transfer has been flagged for additional review by our compliance team. We're not able to share the specifics of what we're checking right now, and we may not be able to share them at all — some types of review are governed by financial regulation that prevents us from disclosing details to anyone outside the compliance team.
What we can tell you: this is happening on our side, not yours, and there's nothing for you to fix or upload. We'll update you as soon as the review concludes — typically within 3 business days.
Reviews like this are governed by anti-money-laundering regulation (in Singapore, MAS PSN02). They apply to a small fraction of cross-border transfers and don't indicate concern about you specifically.
What this affects
- This transfer (T-2026-A8392) $48,200
- NorthLoop Singapore account
- Australia, US, UK entities
- All cards & expense flows
- Other scheduled transfers
What you can do now
Estimated time: 5 minUpload a bank confirmation letter from VietSupplier Co.
A letter or screenshot from BIDV bank showing the account number and account holder name. Most suppliers can email this within an hour.
While you wait
No action needed from youMaya is your single point of contact for this review
She has direct line to our compliance specialists and can chase escalations on your behalf. For non-disclosable reviews, this is the most useful channel.
Submit beneficiary verification
We'll review your document immediately and flag issues before it goes to compliance.
Bank confirmation letter
RequiredDrag a file here, or click to browse
PDF, PNG, or JPG · Up to 10MB
Add context for the reviewer (optional)
AI starterSuggested by AI based on the restriction type:
Once submitted, compliance typically reviews within 1–3 business days.
Resolution timeline
Transfer to VietSupplier Co. · $48,200.00 USD
Expected resolution
By Wed, 25 Jun
Based on 142 similar holds
Restriction lifecycle
-
Transfer initiated
Sun 21 Jun · 9:42 PM SGTPriya Subramanian created the payout to VietSupplier Co.
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Risk engine flagged for review
Sun 21 Jun · 9:47 PM SGTTriggered rule CTR-SG-VN-09 — new beneficiary bank account, payment over $25K threshold.
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Documents requested
Sun 21 Jun · 9:47 PM SGTBank confirmation letter from BIDV required to verify beneficiary ownership.
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Documents submitted
Mon 22 Jun · 9:32 AM SGTbidv-account-confirmation-vietsupplier.pdf · AI pre-check: passed
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Under compliance review
In progress · est. 1–3 business daysCompliance specialist will verify your submission and release the transfer if everything checks out.
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Transfer released to BIDV
Estimated Wed 24 JunFunds typically arrive at the beneficiary bank within 1 business day.
Why is this one held when March's wasn't?
AI deltaLast successful payment
$31,500.00 USD
28 Mar 2026 · Auto-approved
This payment
$48,200.00 USD
21 Jun 2026 · Held for review
The beneficiary account number changed between payments. Since the holder name and bank are unchanged, this is most likely a routine bank-account migration — but compliance still has to re-verify the new account belongs to the same supplier. Once verified, future payments to ···· 3318 won't be held.